Governmental regulations and their enforcement are always a key concern for roofing contractors, and the rules of the Occupational Safety and Health Administration (OSHA) were in the news a lot this year, as OSHA issued new residential fall protection enforcement guidelines.  

 Ricardo González is the founder and CEO of Bilingual America.  

 “Where are customers hiding?” asked Duane Cummings as he kicked off his session on lead generation at Best of Success.  

 “A contract is like a will — no one wants to look at it until it’s too late,” said Trent Cotney.  

 Business consultant and Roofing Contractor columnist Monroe Porter led off the 2011 Best of Success Conference with a spirited session titled “Stop Deflating and Inflating Your Business.”  

C. Mark Reed has been in the roofing industry more than 36 years, and he knows what it takes to succeed in a tough business. 

One of the most interesting and most challenging tasks our editorial staff faces each year is choosing the winners of our Roofing Contractor of the Year awards.

Asked what makes his business successful, Andy Royalty is quick and to the point: “Our people. Our people and the products we use.”

Brian Hicks never wanted to have the biggest roofing company in the world — just the one that did the best work. After 35 years in the roofing industry, including the last 21 years as owner of Chandler’s Roofing in San Pedro, Calif., Hicks has earned a reputation for top-quality work.