As a consultant, I sometimes encounter resistance to solid advice. "Do this," I suggest, "and you can make more money." Most of my clients take the advice, and the proof is in the pudding.

As you flip through the pages of this magazine, you may note that I am the least technical person in all of Roofing Contractor. Arguably, I am the most appreciative of those with technical skills.

Great leaders understand that significant change takes the energy and talent of other people. Tell stories that illustrate how your listener fits into the picture.

"How do you get your team to buy in? When we raised our prices, they all assumed the increase when straight to my pocket!"

An operations manual is a written list of what to do and how to do it specific to your company operations. Here is a sample procedure about grooming.

Your worst fears have been realized. You walked into the shop and caught your best technician loading a box of inventory into his personal vehicle. Caught in the act, stealing! What do you do?