Chris Margarites is the president and founder of EternaBond Inc., a manufacturer of MicroSealant Repair tapes for roof repair and restoration. Margarites built and sold a contracting company that was 40 percent service and 60 percent installation, which he sold to a publically traded company on the strength of the service department. For more information, visit www.eternabond.comor call 888-336-2663.
If you are serious about building and running a service department that is a profit center for your company and not merely a necessary evil to support your installation work, there are business tools you can use to help ensure your success.