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Creating a great experience for your customers goes far beyond installing a roof.

When I first got involved in the roofing industry in the 1980s, one of the most important events for researchers like myself was a series of technical conferences co-sponsored by the National Roofing Contractors Association (NRCA) and the National Institute of Standards and Technology (NIST).

I recently completed 40 years of consulting and I thought it would be fun to share some of the bizarre things I have encountered.

I place a great deal of value on the business lunch.

Election years often bring a flurry of legislative and regulatory activity that could significantly impact employers.

The first of this two-part series will describe some key changes in federal regulations that may make it harder, more costly, and less efficient for roofing contractors and other employers to run their organizations.

The most common exit for roofing contractors is a management buyout (MBO) as there are very few successful sales to competitors or consolidators.

While it may seem like a stretch that employees have a legal right to bash their employers on social media, the NLRA protects the right of employees to engage in 'protected concerted activities.'

This month's issue of Roofing Contractor shines the spotlight on one of the fastest-growing categories of roofing products: roof underlayments.

The contracting business is an ever-churning whirlpool of short term crisis and deadlines.