I was sitting at this very desk 10 years ago on September 11 when the news began to break about events at the World Trade Center, the Pentagon, and in Pennsylvania.
In early April, after a three-year hiatus, the Social Security Administration (SSA) resumed sending No-Match Letters, advising employers that an employee’s reported name or Social Security number (SSN) does not “match” a name or SSN combination in the SSA database.
System attachment is the most critical element of roof design and application. Improper attachment results in the increased probability of wind blow-offs and contributes to membrane strain created by differential movement of the system components.
I wrote this a few days after the scary incident in early April when a five-foot long gash ripped open atop the fuselage of a Southwest Airlines (SWA) jet while the aircraft was cruising more than six miles in the air.
It has been over a year since Arizona passed its immigration enforcement law. Now three other states - Utah, Alabama, and my home state of Georgia - have passed similar legislation.
Customer complaints are an inevitable part of business. A few simple policies and skills can help control the situation. Start by understanding that the goal of good customer service is to keep normal people from becoming more angry or difficult, not to make crazy people sane.
Movie reviews are not my specialty but this is an exception worth shouting from the rooftops. “The Tradesmen: Making an Art of Work” is an 88-minute social documentary that portrays the real life work, idiosyncrasies, and personal convictions of a multitude of working professionals.
The downturn in the economy has been a challenge for most contractors, with many looking for business help. As we work to turn around failing roofing contractors, patterns begin to emerge.
For many employers, properly calculating overtime can feel like an unending process. Factoring in meal and break times can be complicated since meal times are generally unpaid and breaks are paid time.
The price objection is the dirty water at the mouth of the river. If you want to clean up the mouth of the river, you have to go upstream to the location of the factory dumping pollutants. You have to deal with the fishing boats that putter little drops of oil and you have to stop people from tossing in small amounts of trash up and down the banks.
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