Customer complaints are an inevitable part of business. A few simple policies and skills can help control the situation. Start by understanding that the goal of good customer service is to keep normal people from becoming more angry or difficult, not to make crazy people sane.
Movie reviews are not my specialty but this is an exception worth shouting from the rooftops. “The Tradesmen: Making an Art of Work” is an 88-minute social documentary that portrays the real life work, idiosyncrasies, and personal convictions of a multitude of working professionals.
The downturn in the economy has been a challenge for most contractors, with many looking for business help. As we work to turn around failing roofing contractors, patterns begin to emerge.
For many employers, properly calculating overtime can feel like an unending process. Factoring in meal and break times can be complicated since meal times are generally unpaid and breaks are paid time.
The price objection is the dirty water at the mouth of the river. If you want to clean up the mouth of the river, you have to go upstream to the location of the factory dumping pollutants. You have to deal with the fishing boats that putter little drops of oil and you have to stop people from tossing in small amounts of trash up and down the banks.
One of the topics of this month’s issue of Roofing Contractor is “Distribution and the Supply Chain,” the area of the industry this editor has worked in for the past quarter century. In addition to being an observer of the roofing industry overall, I have a keen interest in the supply chain.
Liquidated damages are a fact of life in modern construction contracting. However, even if your contract contains a liquidated damages provision and the owner has assessed liquidated damages, that does not mean the assessment is valid or enforceable.
Some of you might be a little puzzled by the headline to this article. What does “spike” mean in this context? It’s derived from journalism jargon in which editors commonly refer to spiking a story - that is, killing it for whatever reason.
The initial cost of a roof system is typically 10 percent of the total building cost. However, over the life span the building the roof could account for nearly 60 percent of the building’s total maintenance costs.
During the past few months, I have been zooming around the country teaching seminars and speaking at roofing conventions. On several occasions, I was speaking one-on-one with roofing contractors who commented about their strong administrative help.
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