Increased call volume is a storm side effect that
every roofer looks forward to. However, most of those calls will also involve
another element that can impact your success after a storm - insurance
companies.
When was the last time you thought about violence in
your workplace? Many employers would say “never.” But did you know that a
recent study on workplace violence found 57 percent of respondents reported a
violent incident at their workplace?
Unfortunately there are no directions that fall out of
the womb with a newborn child, and most of us learn to be good parents through
trial and error. Managing people is much the same. When you hire or promote
your first foreman, salesperson and office administrator, there are no
directions with that addition.
I’ve been employed across the country as an expert
witness in a number of construction injury cases over the years. As an OSHA
Standards-based consultant, I am typically hired by law firms which represent
the injured or deceased worker.
This article grows out of a task I’ve taken upon
myself to help a good friend put together his résumé. My friend is the same age
as I am, 63, which in itself presents a large challenge when it comes to
finding new employment.
Writing on the topic of worker safety in this column a few issues back I casually mentioned that cutting back on marketing efforts in tough times is a bit like tossing out the clock to save time. While I certainly cannot take credit for coming up with this bit of wisdom, I do buy into it.
Hiring new employees is not something many of you had to concern yourselves with for the last couple of years. Most of you have been busier with the nasty task of laying off people for whom there was not enough work.
Through 30 years of consulting, I have witnessed many changes, but the basic premises of running a successful contracting business remain the same. One of those foundations is maintaining effective office-field communications.
This is the last in a series of three installments
designed to help you manage the customer experience. I offer you some ideas to
make the client experience more enriching after the sale has been finalized,
when the work actually takes place.
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